Shipping
Below you will find details about how Steve Spangler Science ships your order and other important shipping information.
UPS Ground & Home Delivery Times
See UPS Ground delivery times. The delivery estimate begins after your order has shipped
Shipping FAQ’S
What is SurePost?
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- SurePost is an inexpensive shipping option compared to most services. UPS picks up the shipment, delivers it to a USPS sorting facility and USPS makes the final deliver. Please allow 7 – 10 days for your order to be filled and 6-8 days to ship.
Does SurePost deliver to APO, FPO, and DPO destinations?
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- They do. Since it is delivered via USPS, you will receive your package in a more timely manner than any other delivery service.
What service can I use to deliver to a PO Box?
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- UPS SurePost or USPS options are your only choices for a PO Box. UPS ground and express options require a street address, otherwise they will return the package to us.
How can I track my package?
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- If your tracking number begins with a 9, your package was shipped via USPS and you can track your package via USPS.
- If your tracking number begins with 1Z, your package was shipped via UPS and can be tracked at UPS.com.
- If your tracking number begins with a 9, your package was shipped via USPS and you can track your package via USPS.
Will my package arrive on Saturday?
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- SurePost, since it is delivered by USPS, they can deliver your package on Saturdays. UPS will not deliver on Saturdays unless you contact us and choose UPS Overnight Saturday Delivery* service.
- USPS services may also delivery on Saturdays.
* This is not a shipping option online since it is not a guaranteed service to most locations.
If I upgrade to UPS, when will my package arrive?
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- UPS Ground service will arrive within 5-7 business days to most locations.
- UPS 3 Day will arrive within 3-6 business days.
- UPS 2 Day will arrive within 2 – 5 business days.
- UPS Overnight will arrive within the 1-3 business days.
- Express orders ship within 3 business days.
Can I calculate my shipping for my Purchase Order?
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- You can! Simply add the items and quantities you wish to order into your cart. In the “Review Cart” section, click “Calculate Shipping” under your cart total. Enter in your Country, State, and Zip and the site will do the rest.
- Rates not working properly? No problem. Send an email to [email protected] with your cart contents, state, and zip and we will review it. We will respond to you as quickly as we can with new shipping options, if applicable.
When do most orders ship out?
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- Express orders (UPS 3 Day, 2 Day, and Overnight) Monday – Friday will ship within 3 business days.
- All other shipping options will ship out within 7 – 10 business days.
What countries do you ship to?
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- We ship to over 50 countries. If you do not see your country listed under the pull down tab, we are sorry, but are unable to ship to your country.
What are my options for international shipments?
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- UPS International Economy will arrive within 8 – 20 business days
- UPS International Priority will arrive within 6 – 12 business days
- Customs and duties are at the customer’s expense.
- UPS International Economy will arrive within 8 – 20 business days
Still have a question?
If you have additional questions, feel free to email us
NOTES REGARDING DOMESTIC ORDERS:
Ground Orders
Allow up to 10 business days, excluding weekends and holidays, for your order to be processed.
For details, see the UPS Ground Shipping map.
Express Orders
Express orders will ship within 3 business days. Weekends and holidays are excluded.
NOTES REGARDING INTERNATIONAL ORDERS:
Allow up to 12 business days, excluding weekends and holidays, for your order to be processed.
Steve Spangler Science is not responsible for Duties and Customs on international orders.
ADDITIONAL SHIPPING DETAILS:
Business Days
Typical business days are Monday through Friday, excluding holidays. Orders are only processed and shipped on business days.
UPS
UPS SurePost will deliver to a P.O. Box, as US Mail will deliver the package to its final destination.
All other UPS options will require a street address, as they do not deliver to a P.O. Box
UPS does not deliver on holidays. Ground Home delivers Tuesday through Saturday; Ground Business delivers Monday through Friday.
Deliver to Military Addresses
For orders going to APO / FPO addresses, we can only ship using USPS Priority Mail. Please note that the “Track Your Order” capability is not available for items sent to APO / FPO addresses. Steve Spangler Science is responsible only for the delivery of your items from our distribution center to the U.S. military post offices. Once the items have been delivered to the U.S. military post offices, we do not have control over the shipment or delivery time to the final APO / FPO destination.
Refund Shipping Costs
If you paid for expedited delivery and did not receive your package on time, you may be eligible for a shipping refund. Please contact us for more information.
Reschedule Delivery
The notice from your carrier should have a phone number on it that you can call to reschedule delivery. If you choose this option, make sure that you’re around when your package arrives again.
Pick-up Package
Once the carrier has attempted delivery at the shipping address, you will have the option to pick up the package at your carrier’s local office. The package will only be released to the person whose name is on the shipping label. That person should take one form of ID, a government issued photo ID (e.g., drivers license, passport, residency card).
Damaged during shipment
Contact us immediately if your package was damaged during shipping. Please keep all of the packaging materials.
Call: 303-798-2778
Toll Free: 800-223-9080
Monday – Friday
8:30 am – 5:00 pm (MST)
Steve Spangler Science
Denver Office
4400 South Federal Blvd
Englewood, Colorado 80110
