Shipping

Below you will find details about how Steve Spangler Science ships your order and other important shipping information.

Current Free Shipping Promotion

Our current US free shipping promotion is for orders over $99, and they are shipped out via FedEx SmartPost. Please check delivery times for each ship method during checkout. Free shipping is available to US customers only

FedEx Ground & Home Delivery Times

See FedEx Ground delivery times. The delivery estimate begins after your order has shipped

Shipping FAQ’S

What is SmartPost?

- SmartPost is an inexpensive shipping option compared to most services. FedEx picks up the shipment, delivers it to a USPS sorting facility and USPS makes the final deliver. Please allow 7 – 12 business days for the package to arrive.

Does SmartPost deliver to APO, FPO, and DPO destinations?

- They do. Since it is delivered via USPS, you will receive your package in a more timely manner than any other delivery service.

What service can I use to deliver to a PO Box?

- SmartPost is your only option for a PO Box. FedEx requires a street address, otherwise they will return the package to us.

How can I track my package?

- If your tracking number begins with a 9, your package was shipped via SmartPost and you can track your package via FedEx.com or USPS. Since FedEx picks up the package, they will showing tracking information for the duration of transit until it is delivered. USPS will only provide tracking once they receive the package from FedEx.
- If your tracking number begins with 7, your package was shipped via FedEx and can be tracked at FedEx.com.

Will my package arrive on Saturday?

- SmartPost, since it is delivered by USPS, they can deliver your package on Saturdays. FedEx will not deliver on Saturdays unless you contact us and choose FedEx Overnight Saturday Delivery* service.
- * This is not a shipping option online since it is not a guaranteed service to most locations.

If I upgrade to FedEx, when will my package arrive?

- FedEx Ground service will arrive within 5-7 business days to most locations.
- FedEx Express Saver* will arrive within 3-4 business days.
- FedEx 2 Day* will arrive within 2 – 3 business days.
- FedEx Overnight* will arrive within the 1-2 business days.
- Services marked with an * will ship out the same business day if you place your order before 12 pm (MST) Monday – Friday. Otherwise, it will ship the following business day and push the arrival day back one business day. Exceptions: Holidays and office closures.

How can I get free shipping?

- Free shipping is valid on all orders over $99 and shipping within the continental US. The free shipping option is only valid for SmartPost.
- If you are using a purchase order from your school district, please write “free shipping over $99” on your purchase order.

Can I calculate my shipping for my Purchase Order?

- You can! Simply add the items and quantities you wish to order into your cart. In the “Review Cart” section, click “Calculate Shipping” under your cart total. Enter in your Country, State, and Zip and the site will do the rest.
- Rates not working properly? No problem. Send an email to [email protected] with your cart contents, state, and zip and we will review it. We will respond to you as quickly as we can with new shipping options, if applicable.

When do most orders ship out?

- Express orders (FedEx Express Saver, 2 Day, and Overnight) placed by 12 pm (MST) Monday – Friday will ship out the same business day. Express orders received after 12 PM (MST) will ship out the following business day.
- All other shipping options will ship out within 1 – 3 business days.

What countries do you ship to?

- We ship to over 50 countries and we keep adding more. If you do not see your country listed under the pull down tab, please Email us to request your country being added to the list.

What are my options for international shipments?

- FedEx International Economy will arrive within 8 – 12 business days
- FedEx International Priority will arrive within 3 – 7 business days
- Customs and duties are at the customer’s expense.

Still have a question?

If you have additional questions, feel free to email us

NOTES REGARDING DOMESTIC ORDERS:

Ground Orders
Allow up to 3 business days, excluding weekends and holidays, for your order to be processed.

For details, see the FedEx Ground Shipping map.

Express Orders
Express orders received before 12:00 PM Mountain Time will be shipped out the same day.

Express orders received after 12:00 PM Mountain Time will be shipped out the next business day.

NOTES REGARDING INTERNATIONAL ORDERS:
Allow up to 12 business days, excluding weekends and holidays, for your order to be processed.

Steve Spangler Science is not responsible for Duties and Customs on international orders.

ADDITIONAL SHIPPING DETAILS:
Business Days

Typical business days are Monday through Friday, excluding holidays. Orders are only processed and shipped on business days.

FedEx

FedEx Smartpost will deliver to a P.O. Box, as US Mail will deliver the package to its final destination.
All other FedEx options will require a street address, as they do not deliver to a P.O. Box

FedEx does not deliver on holidays. Ground Home delivers Tuesday through Saturday; Ground Business delivers Monday through Friday.

Deliver to Military Addresses
For orders going to APO / FPO addresses, we can only ship using USPS Priority Mail. Please note that the “Track Your Order” capability is not available for items sent to APO / FPO addresses. Steve Spangler Science is responsible only for the delivery of your items from our distribution center to the U.S. military post offices. Once the items have been delivered to the U.S. military post offices, we do not have control over the shipment or delivery time to the final APO / FPO destination.

Refund Shipping Costs
If you paid for expedited delivery and did not receive your package on time, you may be eligible for a shipping refund. Please contact us for more information.

Reschedule Delivery
The notice from your carrier should have a phone number on it that you can call to reschedule delivery. If you choose this option, make sure that you’re around when your package arrives again.

Pick-up Package
Once the carrier has attempted delivery at the shipping address, you will have the option to pick up the package at your carrier’s local office. The package will only be released to the person whose name is on the shipping label. That person should take one form of ID, a government issued photo ID (e.g., drivers license, passport, residency card).

Damaged during shipment
Contact us immediately if your package was damaged during shipping. Please keep all of the packaging materials.

Shipping

Current Free Shipping Promotion

FedEx Ground & Home Delivery Times

Shipping FAQ’S

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