Subscription FAQ’S

I am having trouble logging into my account

Make sure you are logging into the correct website.  SpanglerScienceClub.com is our Club website.  SteveSpanglerScience.com is our regular retail website.  Confusing, right?  If you happen to be on the SteveSpanglerScience.com website, just click the CLUB tab and it will redirect you.  Once you are on the club site, click Login in the upper right hand corner to access your subscription information.

Still having trouble?  Email us at [email protected] and we will be happy to help trouble shoot the issue.

I want to purchase multiple kits.

Please email us at [email protected] and let us know how many of each kit you would like to purchase and any other important information (i.e. single ship to location or multiple, pay with a purchase order, which club you are interested in, etc) and we will be happy to help you with your request.

Do you offer larger kits for teachers?

We are in the process of taking some of our popular STEM in a Box kits and creating classroom size boxes. Once these are available, they will be listed under the STEM in a Box tab or under Classroom kits through our retail site: SteveSpanglerScience.com.

Will any of the experiments repeat?

None of the experiments will repeat per subscription. For example, if you joined the STEM Lab Deluxe for 1 – 24 months, you will never repeat an experiment. The same is true for STEM Lab and STEM Snack.   However, there may be repeats between STEM Lab Deluxe, STEM Lab and STEM Snack. We are trying to avoid duplication, but we cannot guarantee this will not happen.

How many kits will each subscription offer in total?

STEM Lab and STEM Lab Deluxe will each offer approximately 24 different kits. You could join one of these clubs and never repeat a single activity. There may be some duplication activities between the 3 different clubs. If you decide to switch from STEM Lab Deluxe to STEM Lab or STEM Snack, please contact us at [email protected] to see if any of the kits will be repeated.

What’s in the box?

STEM Snack: includes one or two activities.

STEM Lab: includes the materials and instructions to perform 3 – 4 experiments

STEM Lab Deluxe: includes the materials, child and adult instruction guides to perform 6 – 12 experiments

What does it mean to sign up for a month-to-month, 3-month, or 12-month subscription?

If you choose a month-to-month subscription, you will receive a kit every month. Your credit card will automatically be billed each month on the rebilling date (15th for STEM Snack and STEM Lab Deluxe or 30th for STEM Lab).

If you choose a 3-month subscription, you will be billed after your 3rd kit is shipped. STEM Lab Deluxe are automatically rebilled on the 15th and STEM Lab is rebilled on the 30th. For example, if you join STEM Lab Deluxe on January 1st, your first kit will ship out around January 5th and you will receive the January, February and March kits. You will automatically be rebilled on March 15th.

If you choose a 12-month subscription, you will receive a full year of kits! Each STEM Lab Deluxe kit will ship once a month around the 5th of each month. STEM Lab will ship once a month around the 20th of each month. You will automatically be charged the full amount up front and will be automatically rebilled for another year after your 12th kit is shipped.

See our cancellation policy for deadlines and instructions on how to cancel.

What is the recommended age range?

The experiments and hands-on activities in the Spangler Science Club monthly series are intended for children between the ages of 7 – 14 years of age (approximately 2nd – 6th) with adult supervision. All of the experiments and design challenges are written in such a way that the science concepts can be adapted to best fit the learning style and developmental appropriateness of each child. Younger child are welcome to participate, but some of the experiments and concepts may be a little too advanced for them without the help of an adult.

How many children can use one box?

Collaboration is a great part of any science experience, and we encourage children to work together as they explore each of the new science concepts. The experiment and activities in the STEM Lab Deluxe are written in such a way that the scientists are encouraged to share their discovers with family and friends. We recommend 1 – 4 kids per STEM Lab Deluxe box; 1 – 3 kids for the STEM Lab and 1 – 2 kids for the STEM Snack (as long as you think they can share!).

When can I start my subscription?

Right now! You can join immediately to start your monthly subscription. To receive the next STEM Snack or STEM Lab Deluxe kit, you will need to join before 4 pm (MST) the 4th of the month. These kits ship on or around the 5th of each month.

If you opt for the STEM Lab kit, these kits ship out around the 20th of each month.  The cut off date for this kit is 4 pm (MST) the the 19th of the month.  The only exception is February since it is a shorter month.  The cut off for the February kit is February 17th.

Please allow 7 – 12 business days for domestic and 15 – 30 days for international boxes to arrive.

How much does shipping cost?

The shipping is FREE for the STEM Lab and STEM Lab Deluxe kits going to any domestic location. International shipping is $16 USD per kit and is charged upfront with the subscription fees.

With Stem Snack, shipping is just $5 per for domestic packages and is charged up front with the subscription fees. International shipping is $16 USD per kit and is charged upfront with the subscription fees.

When will I receive my packages?

If you join before the cut off dates, you will be guaranteed the next month’s kit. You will need to join by 4 pm (MST) on the 4th of the month to receive the next STEM Snack and STEM Lab Deluxe kits. These kits ship on or around the 5th of each month.

The STEM Lab kits ship out around the 20th of each month.  The cut off is 4 pm (MST) on the 19th of the month.  The only exception is February since it is a shorter month.  The cut off for the February kit is February 17th.

Please allow 7 – 12 business days for domestic and 15 – 30 days for international boxes to arrive.

What is the cancellation policy?

For STEM Snack and STEM Lab Deluxe, you will need to cancel by 3 pm (MST) on the 14th of your rebilling period. If you are a 3-monther, for example, you will need to cancel by this deadline after your 3rd kit has shipped.

For STEM Lab, you will need to cancel before 4 pm (MST) on the 20th of your renewal period. If you are a 3-monther, for example, you will need to cancel by this deadline after your 3rd kit is shipped.

You are welcome to cancel anytime. Canceling your subscription will not cancel your current subscription. It just cancels your future auto-renewals. We are unable to cancel and refund if you are in the middle of a subscription. For example, 12-monthers will receive all 12 kits. You cannot cancel midway through and be refunded. Please contact customer service at [email protected] if you have any questions.

It takes 3 simple steps to cancel your subscription:

  1. Log in to your account at https://spanglerscienceclub.cratejoy.com/customer/login
  2. Click EDIT under “Your Subscriptions”
  3. Scroll down and click “Cancel Subscription”

Voila! You are done. You will receive an email confirmation that you have successfully cancelled your subscription. Please note, if you cancel AFTER the cut off time, we are unable to issue refunds.

If you have any problems canceling, please contact us within 2 business days of your cancellation deadline at [email protected] and we will be happy to help you. Our office hours are Monday – Friday, 9 am – 5 pm (MST).  If you contact us outside of the 2 business days, we will not be able to guarantee your cancellation.

Do you provide refunds?

We do not provide refunds. Please review the cancellation policy for deadlines to avoid future renewals.

If you cancel a 3-month or 12-month subscription in the middle of a subscription period, we do not issue refunds for unshipped kits. You will receive the remainder of your boxes and then your subscription will stop at the end of your prepaid term.

Do you accept purchase orders?

Currently we do not accept purchase orders for the STEM Snack or STEM Lab kits. You are welcome to use a purchase order for any of the STEM in a Box kits listed under our retail site, SteveSpanglerScience.com. These are some of our past STEM Lab Deluxe kits that are available for purchase at the non-auto renewing subscription price. Click on this link to see all of our STEM in a Box kits: https://www.stevespanglerscience.com/store/collections/stem-in-a-box.html

You are welcome to contact Lisa Brooks at [email protected] for future opportunities to use a purchase order.

Subscription Management

I cancelled, but I am still receiving kits.

The cancellation does not cancel prepaid kits you already have on your account. It only cancels your future renewals. To check how many kits you have left on your account, please email us at [email protected].

I received a repeat Club kit.

If you have purchased a STEM in a Box kit prior to subscribing, unfortunately we have no way of catching this since the Club kits are run through a completely different database. If you let us know what STEM kits you purchased prior to your STEM Lab Deluxe kits shipping, we will make sure you do not receive any repeat kits.

There may also be some repeat experiments between STEM Lab and STEM Lab Deluxe. If you have been a STEM Lab Deluxe customer for several months, we would recommend you do not join the STEM Lab. There should not be much duplication between with STEM Snack and the other Clubs.

My package was returned to you. What now?

Packages are typically returned to us when someone has moved and there is no forwarding information on file with USPS. If this is the case, we are happy to reship your package, but you will need to pay the flat $10 reshipping fee. We will email you within 3 business days of the package being returned.   You will need to contact our office within 7 business days with your credit card information. If we do not hear from you within this time period, your package will be donated to a local charity.

I am trying to log in, but I cannot reset my password?

Email us at [email protected] and we will send you an email to reset your password. Once you receive this email, you will have 24 hours to reset the password.

Can I request a specific kit?

You are welcome to purchase any of our past STEM Lab Deluxe kits listed under STEM in a Box on our retail site – SteveSpanglerScience.com. Unfortunately, we do not have a way for you to request a specific kit as part of the Spangler Science Club.

I am a current subscriber and I want to switch to a different club.

We would be happy to help you make the change.  Please email us at [email protected] so we can review your current subscription and see how best we can help you.

I duplicated my subscription.

Email us immediately at [email protected] and we will be happy to cancel and refund the duplicate subscription. If any kits have already shipped on the duplicated subscription, we will not be able to refund you for those kits. We will cancel and refund you for the unshipped kits.

If I need to take a break, will I miss some kits if I cancel or skip a renewal?

If you join STEM Snack, STEM Lab or STEM Lab Deluxe, you will miss those kits.

Can I return my kit and receive a refund?

Unfortunately, we do not offer refunds for the Club.  Please review the cancellation policy under Subscription FAQ’s to cancel your subscription.

What is the cancellation policy?

For STEM Snack and STEM Lab Deluxe, you will need to cancel by 3 pm (MST) on the 14th of your rebilling period. If you are a 3-monther, for example, you will need to cancel by this deadline after your 3rd kit has shipped.

For STEM Lab, you will need to cancel before 4 pm (MST) on the 20th of your renewal period. If you are a 3-monther, for example, you will need to cancel by this deadline after your 3rd kit is shipped.

You are welcome to cancel anytime. Canceling your subscription will not cancel your current subscription. It just cancels your future auto-renewals. We are unable to cancel and refund if you are in the middle of a subscription. For example, 12-monthers will receive all 12 kits. You cannot cancel midway through and be refunded. Please contact customer service at [email protected] if you have any questions.

It takes 3 simple steps to cancel your subscription:

  1. Log in to your account at https://spanglerscienceclub.cratejoy.com/customer/login
  2. Click EDIT under “Your Subscriptions”
  3. Scroll down and click “Cancel Subscription”

Voila! You are done. You will receive an email confirmation that you have successfully cancelled your subscription. Please note, if you cancel AFTER the cut off time, we are unable to issue refunds.

If you have any problems canceling, please feel free to email us two business days prior to the cancellation deadline at [email protected] and we will be happy to help you. Our office hours are Monday – Friday, 9 am – 5 pm (MST).  If you contact us a outside of this time frame, we are unable to guarantee the cancellation.

Can I change my credit card on file?

Absolutely. You have full control of your subscription. Just log in to your account, click EDIT under “Credit Card.” Update the information you need to change and be sure to click SAVE.

Can I change my shipping address?

Yes. It’s simple. Log in to your account, click EDIT under “Shipping Address”. This will edit the current address we have on file. Be sure to click SAVE when you are done.

Unfortunately, we cannot make changes to the shipping address once the package is shipped. Address changes for STEM Snack and STEM Deluxe kits will need to be processed before 3 pm on the 4th. Address changes for STEM Lab kits will need to be processed before 3 pm on the 19th.

If you have filled out a Change of Address form with USPS and filed it prior to them attempting to deliver, the package will be forwarded to your new address. Please update your ship to address, though, so all future packages will go to the correct address.

How do I receive a copy of my receipt/invoice?

You will receive a copy of your order confirmation as soon as you join. This will act as your receipt or invoice for the club. Can’t find it? No worries. Email us at [email protected] and we will be happy to resend you the notification.

Can I skip a month?

If you joined the month-to-month option for any of the Club kits, yes. Simply log in to your account, click EDIT under “Your Subscriptions” and click “Skip Next Renewal” at the top. You will need to do this before 3 pm (MST) the day before the renewal date in order to skip that renewal. Once renewals are processed, we do not have a way to reverse the renewal.

If you join as a 3-monther or 12-monther, there is not a way to skip one month in the middle of your subscription period. If you follow the steps above to skip your next renewal, it will skip the full renewal period. For example, if you are a 3-month subscriber and skip the renewal, you will not be up for renewal for 3 months.

Gifting FAQ’S

Can I send this as a gift?

Absolutely! When you are in the check out screen, there will be a check box called “This is a gift.” If you select this button, a new section will open up for you to create a gift message.  This message will be included in their first kit.

Want this to be a one-time gift?  Once you have joined, log into your account at SpanglerScienceClub.com.  Click EDIT under “Your Subscription” and cancel your subscription. This will not cancel your currently subscription, but will keep your account from renewing.

What if I would like to send kits to several different addresses?

Once you have logged in and completed your first subscription, click JOIN at the top of the screen. You will follow the exact same steps you did before by selecting the Club, updating the shipping information, clicking “this is a gift” and adding your gift message. If you select that you want the subscription to renew, you will receive an email reminder 10 days prior to your renewal date.

Once you have verified the credit card information, click CHECKOUT. You can repeat this process as many times as needed.

What if I only want to send one gift and not be auto-renewed?

If you do not wish to sign up for the subscription service, go to SteveSpanglerScience.com and click on STORE.  Then click on STEM in a Box.  These are the only kits we currently offer as one-time, non-subscription kits.

STEM in a Box kits will ship immediately via the method that you choose and not be shipped once a month like the regular subscription kits.  The best part is you can pick the kit you want!

Why are the single kits more expensive ($34.99)?

We offer our club members a discounted price when they join the club.  The single boxes are sold at our non-member prices.

Why do I need to pay shipping?

We offer our club members free shipping when they join the club.  However, if you spend over $99, you will receive free USPS Smart Post shipping.

What if I want to send this as a gift, but I do not want it to renew?

Since this is a subscription service, we do not have an option for you not to auto-renew.  You can cancel your subscription before the renewal date, but if you cancel after the renewal, we are unable to cancel and refund your current subscription.  The renewal information is outlined in your welcome email once you sign up.

You also have the option to purchase single kits from our retail site – SteveSpanglerScience.com.  Click on STORE and select STEM in a Box.  These are non-subscription kits and will ship within 48 hours of you placing your order.  There is no waiting period like there is with the subscription service.

I am not sure what club to give as a gift.

No worries! You can send them a gift certificate and they can choose the club they want to join.

Sorry, no refunds or cash value for gift certificates. Contact us at [email protected] if you misplace your gift certificate.

Referral Program

How does your referral program work?

Refer as many friends as you would like.  If 3 of your friends join the club, you will receive a free month upon your next renewal.

To refer your friends, simply log in to your account.  Click on the green button “Refer More Friends”.  Enter in their information and click on the green button “Send Invites To Your Friends”.  That’s it!  If 3 of your referrals sign up for the club, you’ll receive $20 off your next renewal.  It’s that simple.

How do I refer friends?

Simply log in to your account.  Click on the green button “Refer More Friends”.  Enter in their information and click on the green button “Send Invites To Your Friends”.  That’s it!  If 5 of your referrals sign up for the club, you’ll earn a free month on your next renewal.  It’s that simple.

How do I track my referrals?

Simply log in to your account.  At the top of the page, you will see “Refer-a-friend” Progress Tracker” which will show you how many of your referred friends have signed up for the club.

You will also receive an email letting you know your progress toward the referral goal.

International

Do you ship internationally?

Yes! We ship to over 50 countries. Scroll down to the bottom of the website and click on “International Countries” under the picture of the Club boxes. You will see an entire list of countries we currently ship to. Don’t see your country? Email us at [email protected] and we will see about adding your country.

The shipping costs is $16 USD per kit and is charged up front along with the subscription fees. Please allow up to 7-8 weeks for your first kit to arrive. All subsequent packages will arrive within 15 – 30 business days. Please contact us at [email protected] if your order has not arrived within this time period and we will start an investigation with the carrier. The Spangler Science Club will not be responsible for undeliverable kits due to incorrect shipping addresses.

What countries do you currently ship to?

We ship to these countries: Argentina, Austria, Australia, Bangladesh, Belgium, Bermuda, Brazil, Canada, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Iceland, India, Indonesia, Italy, Jamaica, Japan, Kenya, Latvia, Macedonia, Malaysia, Mexico, Monaco, Morocco, Netherlands, New Zealand, Norway, Pakistan, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, Spain, South Korea, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, and UK.

Please feel free to email us at [email protected] to request the kits in your country.

In what currency will my subscription be charged?

Your credit card will be charged in U.S. dollars.  Please note, if the amount you see on your credit card does not match our website, it is most likely due to your credit card companies exchange rates.  If you have any questions, please do not hesitate to email us at [email protected]

How much is international shipping?

There is a $16 USD shipping costs added per kit to your subscription costs. This amount is due up front and is the same costs of shipping for any of the 3 kits: STEM Snack, STEM Lab, or STEM Lab Deluxe.

The packages will be delivered by your local mail carrier, but no tracking will be available for these shipments. You may receive tracking information, but you will only be able to track it while it is in the United States. Once it leaves the country, the tracking number will no longer work. We are deeply sorry for this inconvenience.

How long will it take for my package to arrive?

STEM Snack and STEM Lab Deluxe ship out around the 5th of each month.  STEM Lab ships out around the 20th of each month.  The packages will be delivered by your local mail service within 15 – 30 days of the shipping dates. You may receive tracking information, but some countries might loose tracking visibility once it arrives within your country.

Please contact us at [email protected] if your order has not arrived within this time period and we will start an investigation with the carrier. The Spangler Science Club will not be responsible for undeliverable kits due to incorrect shipping addresses.

When will I be rebilled?

If you choose a month-to-month subscription, you will receive a kit every month. Your credit card will automatically be billed each month on the rebilling date (15th for STEM Snack and STEM Lab Deluxe or 30th for STEM Lab).

If you choose a 3-month subscription, you will automatically be billed after your 3rd kit is shipped. STEM Lab Deluxe are automatically rebilled on the 15th and STEM Lab is automatically rebilled on the 30th. For example, if you join STEM Lab Deluxe on January 1st, your first kit will ship out around January 5thand you will receive the January, February and March kits. You will automatically be rebilled on March 15th.

If you choose a 12-month subscription, you will receive a full year of kits! Each STEM Lab Deluxe kit will ship once a month around the 5th of each month. STEM Lab will ship once a month around the 20th of each month. You will be charged the full amount up front and be automatically rebilled for another year after your 12th kit is shipped.

See our cancellation policy for deadlines and instructions on how to cancel.

Billing

What is your rebilling date?

If you choose a month-to-month subscription, you will receive a kit every month. Your credit card will automatically be billed each month on the rebilling date (15th for STEM Snack and STEM Lab Deluxe or 30th for STEM Lab).

If you choose a 3-month subscription, you will be billed after your 3rd kit is shipped. STEM Lab Deluxe are automatically rebilled on the 15th and STEM Lab is rebilled on the 30th. For example, if you join STEM Lab Deluxe on January 1st, your first kit will ship out around January 5th and you will receive the January, February and March kits. You will automatically be rebilled on March 15th.

If you choose a 12-month subscription, you will receive a full year of kits! Each STEM Lab Deluxe kit will ship once a month around the 5th of each month. STEM Lab will ship once a month around the 20th of each month. You will automatically be charged the full amount up front and will be automatically rebilled for another year after your 12th kit is shipped.

See our cancellation policy for deadlines and instructions on how to cancel.

What payment methods are accepted?

We accept all major credit cards: Visa, MasterCard, American Express and Discover.

When will I be billed if I sign up for a month-to-month subscription?

If you choose a month-to-month subscription, you will receive a kit every month. Your credit card will automatically be billed each month on the rebilling date (15th for STEM Snack and STEM Lab Deluxe or 30th for STEM Lab).

See our cancellation policy for deadlines and instructions on how to cancel.

When will I be billed if I sign up for a 3-month subscription?

If you choose a 3-month subscription, you will be billed after your 3rd kit is shipped. STEM Lab Deluxe are automatically rebilled on the 15th and STEM Lab is rebilled on the 30th. For example, if you join STEM Lab Deluxe on January 1st, your first kit will ship out around January 5th and you will receive the January, February and March kits. You will automatically be rebilled on March 15th.

See our cancellation policy for deadlines and instructions on how to cancel.

When will I be billed if I sign up for a 12-month subscription?

If you choose a 12-month subscription, you will receive a full year of kits! Each STEM Lab Deluxe kit will ship once a month around the 5th of each month. STEM Lab will ship once a month around the 20th of each month. You will automatically be charged the full amount up front and will be automatically rebilled for another year after your 12th kit is shipped.

See our cancellation policy for deadlines and instructions on how to cancel.

Shipping

Where’s my package?

STEM Snack and STEM Lab Deluxe ship on or around the 5th of each month. STEM Lab ships on or around the 20th of the month. If you joined before 3 pm (MST) the day before these ship dates, you should expect to receive your kit within 7-12 business days (domestic) and 15 – 30 business days (internationally). Once your package leaves our warehouse, you will receive an email with the tracking information. Please allow a few days for USPS to recognize this tracking information.  You can also use this tracking number at FedEx.com to track the package since USPS and FedEx share the responsibility of delivery your package.  See “How do you ship the kits” for more detailed information.

If the package shows delivered and you can’t find it, please check your property and with family or neighbors. Often, the carrier will leave the package in a hidden spot to keep the package safe or someone else will receive the package and forget to pass it along. If you have done all of this and the package is still missing, please contact us at [email protected] and we will start an investigation with USPS.

Missing packages must be reported within 30 days of the ship date for US residents and 45 days for international customers. We are unable to replace packages that are beyond these dates.

How do you ship the kits?

Domestic kits are shipped via Smart Post. With Smart Post, FedEx picks up the package and delivers them to a USPS sorting facility. Then, the US Postal Service will delivery the final package. Please provide your USPS friendly shipping address. We are not responsible for lost or returned packages if we are given an incorrect address. Shipments can take up to 7-12 business days to arrive.

All non-continental US bound addresses including Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands ship via standard USPS and can take up to 12 business days to arrive. A tracking number will be assigned.

When will my kit ship?

We ship around the 5th of every month. You will receive your kit around the middle of the month. We use FedEx SmartPost as our primary shipping provider.  FedEx picks up the package and USPS makes the final delivery.  You can always track your package at FedEx.com.

In order to receive this month’s kit, please subscribe before 4:59 pm MST on the 4th. For example, if you sign up before this time on May 4th, you will receive your first kit around the middle of May. If you sign up after the cut-off on the 4th, you will receive your first kit the following month. For example, if you order on May 5th, you will receive your first kit around the middle of June.

Click on the calendar below for specific details.

How can I track my package?

Once we ship your order, you will receive an email letting you know your order has shipped. Since FedEx and USPS share the responsibility to deliver your package, you can track your package the entire way via FedEx.com. USPS will not recognize the tracking number until the package is turned over to them.

Do you ship to P.O. Boxes, FPO, DPO & APO addresses?

Shipments going to APO/FPO/DPO will be shipped via USPS Parcel Post and may require additional delivery times.  For express shipping options, please contact Support@SpanglerScienceClub.com or call us at 800-223-9080.  Please note, there will be no updates to your tracking information until it is received by your local post office. The transit time is out of our control, but we will do everything in our power to expedite the package.

EUROPE / ATLANTIC (zip beginning with 090-092 and 094-099)

Package Service 30-45 days

IRAQ / AFGHANISTAN / MIDDLE EAST (zip beginning with 093)

Package Service 20-24 days

JAPAN / KOREA / PACIFIC ISLANDS / FAR EAST (zip beginning with 962-966)

Package Service 30-45 days

CENTRAL AMERICA / SOUTH AMERICA / CARIBBEAN (zip beginning with 340)

Package Service  18-21 days

** Package Services class of mail applies to mail sent at the Surface or Parcel Post® rate.