For STEM Starter and STEM Deluxe, you will need to cancel by the 13th of your rebilling period. If you are a 3-monther, for example, you will need to cancel by this deadline after your 3rdkit has shipped.
For STEM Lab, you will need to cancel before the 27th of your renewal period. If you are a 3-monther, for example, you will need to cancel by this deadline after your 3rd kit is shipped.
You are welcome to cancel anytime. Canceling your subscription will not cancel your current subscription or any kits that you have prepaid. It just cancels your future auto-renewals. We are unable to cancel and refund if you are in the middle of a subscription or have already been renewed. For example, 12-monthers will receive all 12 kits. You cannot cancel midway through and be refunded. Please contact customer service at support@SpanglerScienceClub.com if you have any questions.
It takes 4 simple steps to cancel your subscription:
- Log in to your account at https://spanglerscienceclub.cratejoy.com/customer/login
- Click EDIT under “Your Subscriptions”
- Scroll down and click “Cancel Subscription”
- Click SAVE
Voila! You are done. You will receive an email confirmation that you have successfully cancelled your subscription. Please note, if you cancel AFTER the cut off time, we are unable to issue refunds.
If you have any problems canceling, please contact us within 2 business days of your cancellation deadline at support@SpanglerScienceClub.com and we will be happy to help you. Our office hours are Monday – Friday, 9 am – 5 pm (MST). If you contact us outside of the 2 business days, we will not be able to guarantee your cancellation.