Subscription FAQ’S

To log in and review your subscription, click Account in the upper right hand corner.  Then click on Subscriptions to review all of your subscriptions.

Still having trouble?  Email us at Support@SpanglerScienceClub.com and we will be happy to help trouble shoot the issue.

You can enter as many subscription boxes into your cart. At the checkout page, you will be able to add in the different shipping addresses you would like the kits to go to.

Still need help?  Email us at support@SpanglerScienceClub.com and we will be happy to assist you.

We are in the process of taking some of our popular STEM in a Box kits and creating classroom size boxes. Once these are available, they will be available through the Store category on our retail site: SteveSpanglerScience.com.

STEM Lab offers the materials and instructions to perform 3 – 5 experiments based on one single theme each month.

If you choose a month-to-month subscription, you will receive a kit every month. Your credit card will automatically be billed each month on the rebilling date. Your rebilling date is the date you signed up on.

If you choose a 3-month subscription, you will be billed after your 3rd kit is shipped.  If you originally placed your order on the 6th of the month, you would be billed on the 6th after the 3rd kit has shipped.  Once you renew, your next kit will ship within 1-3 business days of your renewal.

If you opt to pay for the full year in advance, your subscription will automatically be cancelled since we only offer 12 months worth of kits.

The experiments and hands-on activities in the Spangler Science Club monthly series are intended for children between the ages of 5 – 12 years of age (approximately K – 6) with adult supervision. All of the experiments and design challenges are written in such a way that the science concepts can be adapted to best fit the learning style and developmental appropriateness of each child. Younger child are welcome to participate, but some of the experiments and concepts may be a little too advanced for them without the help of an adult.

Collaboration is a great part of any science experience, and we encourage children to work together as they explore each of the new science concepts. The experiment and activities in the STEM Lab are written in such a way that the scientists are encouraged to share their discovers with family and friends. We recommend 1 – 2 kids for the STEM Lab.

Right now! You can join immediately to start your monthly subscription. Once you sign up, your first club box will ship out within 1-3 business days.  If you opt for express shipping and place your order before 12 pm (MST), your first club box will ship out the same day!

Please allow 3 – 12 days for domestic boxes to arrive.  We do not ship on weekends or major holidays.

The shipping is FREE for the kits shipping within the contiguous United States.

Please allow 3-12 days for domestic boxes to arrive with the standard free shipping option.  We do not ship on weekends or major holidays.

You will need to cancel within 1 business day of your renewal date. Your renewal date is on the anniversary of the date you originally signed up.  If you signed up for month to month payment on January 6th, you would need to cancel before midnight on February 4th.

You are welcome to cancel anytime. Canceling your subscription will not cancel your current subscription or any kits that you have prepaid. It just cancels your future auto-renewals. We are unable to cancel and refund if you are in the middle of a subscription or have already been renewed. For example, 12-monthers will receive all 12 kits. You cannot cancel midway through and be refunded. Please contact customer service at support@SpanglerScienceClub.com if you have any questions.

It takes 4 simple steps to cancel your subscription:

  1. Log in to your account
  2. Click Subscriptions
  3. Click “Cancel Subscription”
  4. Click SAVE

Voila! You are done. You will receive an email confirmation that you have successfully cancelled your subscription. Please note, if you cancel AFTER the cut off, we are unable to issue refunds.

If you have any problems canceling, please contact us within 2 business days of your cancellation deadline at support@SpanglerScienceClub.com and we will be happy to help you. Our office hours are Monday – Friday, 8 am – 5 pm (MST).  If you contact us outside of the 2 business days, we will not be able to guarantee your cancellation.

We do not provide refunds. Please review the cancellation policy for deadlines to avoid future renewals.

If you cancel a 3-month or 12-month subscription in the middle of a subscription period, we do not issue refunds for unshipped kits. You will receive the remainder of your boxes and then your subscription will stop at the end of your prepaid term.

Currently we do not accept purchase orders for the monthly subscription service. You are welcome to use a purchase order for the club boxes, but the kits will be shipped all at one time, instead of monthly. so the purchase order can be closed out.  In order to receive the kits on a monthly basis, we do require a credit card to be on file.

If this does not work for you, please contact Lisa Brooks at LBrooks@ReallyGoodStuff.com for additional options and bulk pricing discounts.  We are always willing to be creative.

Subscription Management

Cancelling your subscription does not cancel prepaid kits you already have on your account. It only cancels your future renewals. To check how many kits you have left on your account, please email us at support@SpanglerScienceClub.com.

If you have purchased a “STEM in a Box” kit prior to subscribing, unfortunately we have no way of catching this since the Club kits are run through a completely different database. If you let us know what STEM kits you purchased prior to your STEM kits shipping, we will make sure you do not receive any repeat kits.

Please contact Support@SpanglerScienceClub.com for assistance.

Packages are typically returned to us when someone has moved and there is no forwarding information on file with USPS. If this is the case, we are happy to reship your package, but you will need to pay the $8 reshipping fee. Refunds will not be provided for returned packages.

Email us at support@SpanglerScienceClub.com and we will send you an email to reset your password. Once you receive this email, you will have 24 hours to reset the password.

You are welcome to purchase any of our past STEM  listed under STEM category on our retail site – SteveSpanglerScience.com. Unfortunately, we do not have a way for you to request a specific kit as part of the Spangler Science Club.

Email us immediately at support@SpanglerScienceClub.com and we will be happy to cancel and refund the duplicate subscription. If any kits have already shipped or a kit had already been built on the duplicated subscription, we will not be able to refund you for those kits. We will cancel and refund you for any unbuilt and unshipped kits.

When you need to take a break, you can either skip a renewal or cancel the subscription.  As long as you log back into your account and opt to reactivate your subscription, you will pick up right where you left off.

If you go through the steps of adding a subscription to your cart, this will create a new subscription and you will start all over again with kit #1.

Need assistance? Contact our amazing customer service team at Support@SpanglerScienceClub.com.

Unfortunately, we do not offer refunds for the Club.

You will need to cancel your subscription within 1 business day of your renewal date.  Your renewal date will be listed on your account under Subscriptions.  It will be on the anniversary of when you originally signed up.  If you signed up on January 6th for a month to month subscription, you will need to cancel by midnight on February 4th.

You are welcome to cancel anytime. Canceling your subscription will not cancel your current subscription or any kits that you have prepaid. It just cancels your future auto-renewals. We are unable to cancel and refund if you are in the middle of a subscription or have already been renewed. For example, 12-monthers will receive all 12 kits. You cannot cancel midway through and be refunded. Please contact customer service at support@SpanglerScienceClub.com if you have any questions.

It takes 4 simple steps to cancel your subscription:

  1. Log in to your account
  2. Click Subscriptions
  3. Click Cancel Subscription
  4. Click SAVE

Voila! You are done. You will receive an email confirmation that you have successfully cancelled your subscription. Please note, if you cancel AFTER the cut off time, we are unable to issue refunds.

If you have any problems canceling, please contact us within 2 business days of your cancellation deadline at support@SpanglerScienceClub.com and we will be happy to help you. Our office hours are Monday – Friday, 8 am – 5 pm (MST).  If you contact us outside of the 2 business days, we will not be able to guarantee your cancellation.

Absolutely. You have full control of your subscription. Just log in to your account, click Payment Methods to update your credit card.  Update the information you need to change and be sure to click SAVE.

Yes. It’s simple. Log in to your account, click Addresses.  Update the shipping address you need to change and click Save.

Unfortunately, we cannot make changes to the shipping address once the package is shipped. Address changes need to be made 1 business day prior to your shipping date.  The shipping date is on the anniversary of the date you originally signed up. If you signed up on January 4th, your club boxes will be shipping out around the 4th of each month. You would need to update your address by the 2nd of the month to be safe.

If you have filled out a Change of Address form with USPS and filed it prior to them receiving your club box, the package will be forwarded to your new address at no charge to you. Please update your ship to address, though, so all future packages will go to the correct address.

If your package is returned to us due to an incorrect address or you have moved, you will be required to pay the reshipping costs of $8 per kit, plus any shipping fees we incurred to receive the kit back.

If your kit is delivered to the old address, we will not be able to retrieve the kit.  You will have the option to reach out to USPS or the new home owners, or you can pay for a whole new club box.

You will receive a copy of your order confirmation as soon as you join. This will act as your receipt or invoice for the club. Can’t find it? No worries. Email us at support@SpanglerScienceClub.com and we will be happy to resend you the notification.

You can only skip renewals and not months. If you sign up for the 3 month payment program, all 3 months worth of kits will ship.  If you skip a renewal, you would skip for 3 full months.

If you need to take a break, we recommend cancellation your subscription.  When you are ready to resume the kits, log into your account and click Reactivate under Subscriptions. This way you will pick up right where you left off.

If you go through the steps of putting a subscription in your cart and checking out, this creates a whole new subscription. You would begin again with kit 1.

Gifting FAQ’S

Absolutely!  Just be sure to provide the shipping address of the person you wish to gift this to and we will take care of the rest.

Want this to be a one-time gift?  Once you have joined, log into your account at SpanglerScienceClub.com.  Click Subscription and cancel your subscription. This will not cancel your current subscription, but will keep your account from renewing at the end of its cycle.  You are welcome to cancel immediately or you can wait until the cut off which is 2 days before your renewal date.

Add the number of subscriptions you wish to purchase into your cart.  If you have 2 or more subscriptions in your cart, you will be given the opportunity to add additional shipping addresses.

Prefer a little help?  Email us at support@SpanglerScienceClub.com and we will be happy to assist you.

If you do not wish to sign up for the subscription service, go to SteveSpanglerScience.com and click on STORE.  Then search for “STEM”.  These are the only kits we currently offer as one-time, non-subscription kits.

STEM in a Box kits will ship immediately via the method that you choose.  They will not be shipped once a month like the regular subscription kits.  The best part is you can pick the kit(s) you want!  If you purchase $99 or more, you qualify for free Sure Post shipping.

We offer our club members a discounted price when they join the club.  The single boxes are sold at our non-member prices.

Why do I need to pay shipping?

We offer our club members free shipping when they join the club.  However, if you spend over $99, you will receive free Sure Post shipping within the contiguous United States.

Since this is a subscription service, we do not have an option for you not to auto-renew.  You can cancel your subscription before the renewal date, but if you cancel after the renewal, we are unable to cancel and refund your current subscription.  The renewal information is outlined in your welcome emails once you sign up.

You also have the option to purchase single kits from our retail site – SteveSpanglerScience.com.  Click on STORE and search for “STEM”.  These are non-subscription kits and will ship within 2 business days of you placing your order.  There is no waiting period for kits to ship like there is with the subscription service.

No worries! You can send them a gift certificate and they can do the rest!

Sorry, no refunds or cash value for gift certificates. Discounts are also not valid on git certificates.  Contact us at Support@SpanglerScienceClub.com if you misplace your gift certificate.

Referral Program

Refer as many friends as you would like.  If 3 of your friends join the club, you will receive a $20 credit towards your next renewal.

To refer your friends, simply log in to your account.  Click on the green button “Refer More Friends”.  Enter in their information and click on the green button “Send Invites To Your Friends”.  That’s it!

Simply log in to your account.  Click on the green button “Refer More Friends”.  Enter in their information and click on the green button “Send Invites To Your Friends”.  That’s it!  If 5 of your referrals sign up for the club, you’ll earn a $20 credit towards your next renewal.  It’s that simple.

Simply log in to your account.  At the top of the page, you will see “”Refer-a-friend” Progress Tracker” which will show you how many of your referred friends have signed up for the club.

You will also receive an email letting you know your progress toward the referral goal.

International

Sorry, we are no longer accepting new international subscriptions at this time.

Billing

Your renewal date will be on the anniversary of when you originally signed up. If you signed up on January 6th and opted for the 3 month payment plan, you would renew on the 6th AFTER your 3rd kit shipped.  Your renewal date is listed on your order confirmation, as well as on your account under Subscriptions.

See our cancellation policy for deadlines and instructions on how to cancel.

We accept all major credit cards: Visa, MasterCard, American Express and Discover.

Your renewal date will be on the anniversary of when you originally signed up. If you signed up on January 6th and opted for the month to month payment plan, you would renew on the 6th AFTER your kit shipped.  Your renewal date is listed on your order confirmation, as well as on your account under Subscriptions.

Your renewal date will be on the anniversary of when you originally signed up. If you signed up on January 6th and opted for the 3 month payment plan, you would renew on the 6th AFTER your 3rd kit shipped.  Your renewal date is listed on your order confirmation, as well as on your account under Subscriptions.

See our cancellation policy for deadlines and instructions on how to cancel.

If you opt to pay the full year in advance, your account will not auto renew.  Since we only offer 12 months of kits, your account will cancel at the end of the cycle.

Shipping

Once you sign up, your first club box will ship within 1-3 business days.  You will receive tracking once your club box has shipped.  If you did not receive this email, be sure to check your spam filter.

Please allow a few days for USPS to recognize this tracking information. You can also use this tracking number at UPS.com to track the package since USPS and UPS share the responsibility of delivery your package. See “How do you ship the kits” for more detailed information.

If the package shows delivered and you can’t find it, please check your property and with family or neighbors. Often, the carrier will leave the package in a hidden spot to keep the package safe or someone else will receive the package and forget to pass it along. If you have done all of this and the package is still missing, please contact us at support@SpanglerScienceClub.com and we will start an investigation with USPS.

Missing packages must be reported within 30 days of the ship date. We are unable to replace packages that are beyond these dates.

Domestic kits are shipped via Sure Post. With Sure Post, UPS picks up the package and delivers them to a USPS sorting facility. Then, USPS will deliver the final package. Please provide your USPS friendly shipping address. We are not responsible for lost or returned packages if we are given an incorrect address. Shipments can take up to 3-12 business days to arrive.

All non-continental US bound addresses including Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands ship via standard USPS and can take up to 12 business days to arrive. A tracking number will be assigned.

Returned packages will be charged a reshipping fee of $8 per box, plus any return shipping fees that we incurred.

Your first club box will ship within 1-3 business days after you sign up.  We do not ship on weekends or holidays.

Once we ship your order, you will receive an email with your tracking number. Since UPS and USPS share the responsibility to deliver your package, you can track your package the entire way via UPS.com. USPS will not recognize the tracking number until the package is turned over to them.

Shipments going to APO/FPO/DPO will be shipped via USPS Parcel Post and may require additional delivery times.  For express shipping options, you will be provided shipping options at checkout. Express shipping will be at your own expense and will be for the first kit only.   Please note, there will be no updates to your tracking information until it is received by your local post office. The transit time is out of our control, but we will do everything in our power to expedite the package.

EUROPE / ATLANTIC (zip beginning with 090-092 and 094-099)

Package Service 30-45 days

IRAQ / AFGHANISTAN / MIDDLE EAST (zip beginning with 093)

Package Service 20-24 days

JAPAN / KOREA / PACIFIC ISLANDS / FAR EAST (zip beginning with 962-966)

Package Service 30-45 days

CENTRAL AMERICA / SOUTH AMERICA / CARIBBEAN (zip beginning with 340)

Package Service  18-21 days

** Package Services class of mail applies to mail sent at the Surface or Parcel Post® rate.